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	21.	The quality roadmap how to get your company on the quality track and keep it there Ray Svenson...[et al] by Svenson, Ray Wallace, Gug Wallace, Karen Material type: Text Publication details: New York Amacom 1994 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 THE. Place hold Save to lists Add to cart (remove)
	22.	Root cause analysis a tool for total qualtiy management Paul F. Wilson, Larry D. Dell and Gaylord F. Anderson by Wilson, Paul F Dell, Larry D. Anderson, Gaylord F. Material type: Text Publication details: New Delhi Tata McGraw-Hill Publishing Company Limited 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 WIL . Place hold Save to lists Add to cart (remove)
	23.	Total qualtiy management the key to business imporvement Edition: 2nd ed. Material type: Text Publication details: London chapman & Hall 1994 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 TOT. Place hold Save to lists Add to cart (remove)
	24.	Total quality management text, cases and readings by Ross, Joel E Edition: 2nd ed. Material type: Text Publication details: London Kogan Page 1994 Availability: Items available for loan: International Management Institute New Delhi (5)Call number: 658.562 ROS , ... Place hold Save to lists Add to cart (remove)
	25.	TQM in new product manufacturing by Menon, H. G Material type: Text Publication details: New York McGraw-Hill Inc 1992 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 MEN . Place hold Save to lists Add to cart (remove)
	26.	Total quality success through people by Collard, Ron Material type: Text Publication details: Bombay Jaico Publishing House 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 COL . Place hold Save to lists Add to cart (remove)
	27.	The change agents' handbook a survival guide for quality improvement champions by Hutton, David W Material type: Text Publication details: New Delhi Tata McGraw-Hill Publishing Company Limited 1994 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 HUT . Place hold Save to lists Add to cart (remove)
	28.	Training for total quality management by Burton, Caryl Material type: Text Publication details: Aldershot Gower Publishing Ltd 1994 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 BUR(Ref.) . Place hold Save to lists Add to cart (remove)
	29.	TQM in action a practical approach to continuous performance improvement John Pike and Richard Barnes by Pike, John Barnes, Richard Material type: Text Publication details: London Chapman & Hall 1994 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 PIK . Place hold Save to lists Add to cart (remove)
	30.	Valuing your customers from quality information to quality relationships through database marketing by Jenkinson, Angus Material type: Text Publication details: London McGraw-Hill 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 JEN . Place hold Save to lists Add to cart (remove)
	31.	Benchmarking for best practice continuous learning though sustainable innovation by Zairi,Mohamed Material type: Text Publication details: Oxford Butterworth-Heinemann 1996 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 ZAI . Place hold Save to lists Add to cart (remove)
	32.	Manufacturing and buisness excellence strategies,techniques and technology by Warnock,Ian Material type: Text Publication details: London Prentice Hall 1996 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.5 WAR . Place hold Save to lists Add to cart (remove)
	33.	Building your organization's TQM system the unified total quality model by Burns,Clarence Material type: Text Publication details: Milwaukee ASQC Quality Press 1997 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 BUR . Place hold Save to lists Add to cart (remove)
	34.	Completeness quality for the 21st century by Crosby,Philip B Material type: Text Publication details: New York Dutton Books (Penguin) 1992 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 CRO . Place hold Save to lists Add to cart (remove)
	35.	Juran a lifetime of influence by Butman,John Material type: Text Publication details: New york John Wiley 1997 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.50092 BUT . Place hold Save to lists Add to cart (remove)
	36.	TQM in Indian engineering industries by Sharma,Sunil Material type: Text Publication details: Mumbai Business Publications 1997 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 SHA . Place hold Save to lists Add to cart (remove)
	37.	Design and management of service processes keeping customers for life by Ramaswamy,Rohit Material type: Text Publication details: Massachusetts Addison-Wesley Publishing companyinc 1996 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 RAM . Place hold Save to lists Add to cart (remove)
	38.	Introduction to total quality Quality management for production, processing and services David L. Goetsch and Stanley B. Davis by Goetsch, David L Davis, Stanley B. Edition: 2nd ed. Material type: Text Publication details: New Jersey Prentice-Hall 1997 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 GOE . Place hold Save to lists Add to cart (remove)
	39.	Quality a critical introduction by Beckford, John Material type: Text Publication details: London Routledge 1998 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.5'62 BEC . Place hold Save to lists Add to cart (remove)
	40.	Insights to performance excellence, 1998 an inside look at the 1998 Baldrige Award criteria by Blazey, Mark L Material type: Text Publication details: Milwankee ASQ Quality Press 1998 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.5'62'07973 BLA . Place hold Save to lists Add to cart (remove)

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