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	21.	Services marketing text and readings edited by P. K. Sinha and S. C. Sahoo by Sinha, P. K. Sahoo, S. C. Material type: Text Publication details: Bombay Himalya Publishing House 1994 Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 658.8 SER, ... Place hold Save to lists Add to cart (remove)
	22.	How to win customers by Jacques Horovitz by Horovitz, Jacques La gualite de service english Material type: Text Publication details: London Pitman Publishing 1990 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 HOR . Place hold Save to lists Add to cart (remove)
	23.	Reference service by Kumar, Krishan Material type: Text Publication details: New Delhi Vikas Publishing 1978 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 020 KUM . Place hold Save to lists Add to cart (remove)
	24.	Reference and information services an introduction edited by Richard E. Bopp, Linda C. Smith by Bopp, Richard E. Smith, Linda C. Edition: 2nd ed. Material type: Text Publication details: Englewood Libraries Unlimited Inc 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 025.52 REF. Place hold Save to lists Add to cart (remove)
	25.	Globalisation of Indian Financial markets edited by R. K. Tandon, S. L . Gupta by Tandon, R. K. Gupta, S. L. Material type: Text Publication details: New Delhi Anmol Publications Pvt Ltd 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.042 GLO. Place hold Save to lists Add to cart (remove)
	26.	Financial services work book by The Institute of Chartered Financial Analysts of India Material type: Text Publication details: Hydrabad The Institute of Chartered Financial Analysts of India 1996 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.151 FIN. Place hold Save to lists Add to cart (remove)
	27.	Marketing for social services agencies Alan Dearling, Clive George and Martin Raymond by Dearling, Alan George, Clive Raymond, Martin Material type: Text Publication details: London Pitman Publishing 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.809361 DEA(Ref.) . Place hold Save to lists Add to cart (remove)
	28.	Knock your socks off answers Solving customer nightmares & soothin nightmare customers Kristin Anderson & Ron Zemke by Anderson, Kristin Zemke, Ron Material type: Text Publication details: New York American Management Association 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 AND . Place hold Save to lists Add to cart (remove)
	29.	Marketing strategies for design-build contracting by Booth, William D Material type: Text Publication details: New York Chapman & Hall 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 690.0688 BOO . Place hold Save to lists Add to cart (remove)
	30.	Financial models and stimulation by Chorafas, Dimitris N Material type: Text Publication details: Houndmills Macmillan press 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.1502855369 CHO . Place hold Save to lists Add to cart (remove)
	31.	Expertise and innovation Information technology strategies in the financial services sector Robin Fincham [et. al.] by Fincham, Robin Material type: Text Publication details: Oxford Clarendon Press 1994 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.1'0285 EXP. Place hold Save to lists Add to cart (remove)
	32.	Marketing basics for designers a sourcebook of strategies and ideas Jane D Martin and Nancy Knoohuizen by Martin, Jane D Knoohuizen, Nancy Material type: Text Publication details: New York John Wiley 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 729.0688 MAR . Place hold Save to lists Add to cart (remove)
	33.	The customer only rings once managing telephone contact with your customers by Cochrane,Pat Material type: Text Publication details: london Pitman publishing 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 COC . Place hold Save to lists Add to cart (remove)
	34.	Marketing library services a nuts-and-Bolts approach by Barbie E. Keoser and Corol K. Galvin by International federation for information and documentation Keiser,Barbie E Galvin,Carol K Material type: Text Publication details: Hague FID (Internatioanl federation for information and document) 1995 Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 658.809025 INT , ... Place hold Save to lists Add to cart (remove)
	35.	Culture change for total Quality an action guide for mambersin social and health care services Steve Casson amd Clive George by Casson steve George,Clive Material type: Text Publication details: London pitman publishing 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562614 CAS . Place hold Save to lists Add to cart (remove)
	36.	Commercial Banks amid the financial revolution developing a competitive strategy by Ballarin,Eduard Material type: Text Publication details: Cambridge Ballinger publishing 1986 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.120973 BAL . Place hold Save to lists Add to cart (remove)
	37.	Measuring customer and service profitability in the finance sector by Connell,Roger Material type: Text Publication details: London Chapman & Hall 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 CON . Place hold Save to lists Add to cart (remove)
	38.	Services marketing the Indian experience edited by Ravi shanker by Shanker Ravi Chidambaram,P Edition: 2nd rev.ed Material type: Text Publication details: Delhi South Asia publications 1997 Availability: Items available for loan: International Management Institute New Delhi (5)Call number: 658.8 SER, ... Place hold Save to lists Add to cart (remove)
	39.	The services productivity and quality challenge edited by patrick T.Harker by Harker,Patrick T Material type: Text Publication details: Dordrecht Kluwer Academic publishers 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.5 SER. Place hold Save to lists Add to cart (remove)
	40.	The customer is CEO; how to measure what your customers want-and make sure they get it by Massnick,Forler Material type: Text Publication details: Newyork amacom 1997 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 MAS . Place hold Save to lists Add to cart (remove)

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Williamson Magor Library | International Management Institute New Delhi