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	141.	Managing and motivating contact centre employees Tools and techniques for inspiring outstanding performance from your frontline staff Malcolm Carlaw...[et al] by Carlaw, Malcom Material type: Text Publication details: New Delhi Tata mcgraw-Hill publishing company 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 MAN. Place hold Save to lists Add to cart (remove)
	142.	Credit derivatives instruments applications and pricing Mark J.P Anson...[et al] by Anson, Mark J.P Material type: Text Publication details: New Jersey John Wiley & sons 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.645 CRE. Place hold Save to lists Add to cart (remove)
	143.	Management and organization a critical text Stephen Linstead, Liz Fulop, Simon Lilley by Linstead, Stephen Lilley, Simon Fulop, Liz Banerjee, Booby Material type: Text Publication details: New york Palgrave Macmillan 2004 Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 658 LIN , ... Place hold Save to lists Add to cart (remove)
	144.	Lessons in six sigma 72 must-know trust for managers by Sarkar, Debashis Material type: Text Publication details: New Delhi Response books 2004 Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 658.4013 SAR , ... Place hold Save to lists Add to cart (remove)
	145.	Advertising management C.L Tyagi, Arun Kumar by Tyagi, C.L Material type: Text Publication details: New Delhi Atlantic publishers and distributors 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 659.1 TYA . Place hold Save to lists Add to cart (remove)
	146.	Outsourcing for radical change A bold approach to enterprise transformation by Linder, Jane C Material type: Text Publication details: New York American Management Association 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.4058 LIN . Place hold Save to lists Add to cart (remove)
	147.	Managing global financial and foreign exchange rate risk and by Homaifar, Ghassem A Material type: Text Publication details: New Jersey John Wiley & sons 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.45 HOM(Ref.) . Place hold Save to lists Add to cart (remove)
	148.	Creating breakthrough products Innovation from product planning to program approval Jonathan Cagan, Craig M Vogel by Cagan, Jonathan Vogel, Craig M Material type: Text Publication details: Delhi Pearson Education (Singapore) Pte Ltd 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.503 CAG . Place hold Save to lists Add to cart (remove)
	149.	Call centres and human resource management a cross-national perspective edited by Stephen Deery and Nicholas Kinnie by Deery, Stephen Kinnie, Nicholas Material type: Text Publication details: New York Palgrave Macmillan 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 CAL. Place hold Save to lists Add to cart (remove)
	150.	Effective leadership strategies for maximizing executive productivity and health by Sperry, Len Material type: Text Publication details: New York Brunner-Routledge 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.4092 SPE . Place hold Save to lists Add to cart (remove)
	151.	Guide to management research methods Mandy Van der Velde, Paul Jansen and Neil Anderson by Velde, Mandy Van der Jansen, Paul Anderson, Neil Material type: Text Publication details: Massachussetts Blackwell Publishing 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.0072 VEL . Place hold Save to lists Add to cart (remove)
	152.	Call of the mall by Underhill, Paco Material type: Text Publication details: New York Simon & Schuster 2004 Availability: Items available for loan: International Management Institute New Delhi (3)Call number: 306.30973 UND , ... Place hold Save to lists Add to cart (remove)
	153.	The brand management checklist proven tools & techniques for creating winning brands by VanAuken, Brad Material type: Text Publication details: New Delhi Kogan Page India 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.827 VAN . Place hold Save to lists Add to cart (remove)
	154.	The CEO and the monk one company's journey to profit and purpose Robert B Catell and Kenny Moore with Glenn Rifkin by Catell, Robert B Moore, Kenny Rifkin, Glenn Material type: Text Publication details: New Jersey John Wiley & Sons 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 333.790973 CAT . Place hold Save to lists Add to cart (remove)
	155.	Business process outsourcing (BPO) concept,current trend,management,future challenges edited byS.Nakkiran,D.John Franklin;foreword by S.Venkkatesh by Nakkiran, S Franklin, D John Material type: Text Publication details: New Delhi Deep & Deep Publications 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.4058 BUS. Place hold Save to lists Add to cart (remove)
	156.	Consumer behavior building marketing strategy Del I Hawkins, Roger J Best, Kenneth A Coney by Hawkins, Del I Best, Roger J Coney, Kenneth A Edition: 9th ed. Material type: Text Publication details: New Delhi Tata McGraw-Hill 2004 Availability: Items available for loan: International Management Institute New Delhi (8)Call number: 658.8342 HAW , ... Place hold Save to lists Add to cart (remove)
	157.	A framework for human resource management by Dessler, Gary Edition: 3rd ed. Material type: Text Publication details: Delhi Pearson Education (Singapore) Pte Ltd 2004 Availability: Items available for loan: International Management Institute New Delhi (6)Call number: 658.3 DES , ... Place hold Save to lists Add to cart (remove)
	158.	Macroeconomics Rudiger Dornbusch, Stanley Fischer, Richard Startz by Dornbusch, Rudiger Fischer, Stanley Startz, Richard Edition: 9th ed. Material type: Text Publication details: New Delhi Tata McGraw-Hill 2004 Availability: Items available for loan: International Management Institute New Delhi (6)Call number: 339 DOR , ... Place hold Save to lists Add to cart (remove)
	159.	Political economics explaining economic policy Torsten Persson and Guido Tabellini by Persson, Torsten Tabellini, Guido Material type: Text Publication details: Cambridge The MIT press 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 330 PER . Place hold Save to lists Add to cart (remove)
	160.	Research methodology by Pannerselvam, R Material type: Text Publication details: New Delhi Prentice/Hall of pvt ltd 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 300.72 PAN . Place hold Save to lists Add to cart (remove)

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Williamson Magor Library | International Management Institute New Delhi