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	121.	Fish a remarkable to boost morale and improve results Stephen C Lundin, Harry paul, and John Christensen by Lundin, Stephen C Paul, Harry Christensen, John Material type: Text Publication details: London Hodder and Stoughton 2000 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.314 LUN . Place hold Save to lists Add to cart (remove)
	122.	India's economic growth A strategy for the new economy by Sengupta, Jati Material type: Text Publication details: Hampshire Palgrave MacMillan 2005 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 330.954 SEN(Ref.) . Place hold Save to lists Add to cart (remove)
	123.	Communication law in India Legal aspects of Telecom, Broadcasting, and Cable services by Raghavan, Vikram Material type: Text Publication details: New Delhi LexisNexis Butterworth 2007 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 343.099 RAG(Ref.) . Place hold Save to lists Add to cart (remove)
	124.	Who benefits from Indis's public services? a people's audit of fine basic services edited by Paul, Samuel by Samuel, Paul Material type: Text Publication details: New Delhi Academic foundation 2006 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 363.0954 WHO. Place hold Save to lists Add to cart (remove)
	125.	Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations by Allen, Derek R American Society for Quality Material type: Text Publication details: Delhi Pearson Education (Singapore) Pte Ltd [ASQ ] 2005 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8343 ALL . Place hold Save to lists Add to cart (remove)
	126.	Measuring customer service effectiveness by Cook, Sarah Material type: Text Publication details: England Grower publishing limited 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 COO(Ref.). Place hold Save to lists Add to cart (remove)
	127.	Customer service building successful skills for the twenty-First century by Lucas, Robert W Edition: 3rd ed. Material type: Text Publication details: Boston McGraw Hill/Irwin 2005 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 LUC . Place hold Save to lists Add to cart (remove)
	128.	Great customer connections simple psychological techniques that guarantee exceptional service by Gallagher, Richard S Material type: Text Publication details: New York AMACOM 2006 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 GAL . Place hold Save to lists Add to cart (remove)
	129.	Best practice for service support Office of government commerce by Office of government commerce Material type: Text Publication details: London TSO stationery office 2000 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 004.068 BES(Ref.). Place hold Save to lists Add to cart (remove)
	130.	Best practice for service delivery Office of government commerce by Office of government commerce Material type: Text Publication details: London TSO Stationery office 2001 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 004.068 BES(Ref.). Place hold Save to lists Add to cart (remove)
	131.	e-finance the electronic revolution by Banks, Erik Material type: Text Publication details: Chichester John Wiley & Sons 2001 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.102854678 BAN . Place hold Save to lists Add to cart (remove)
	132.	Introduction to financial technology by Freedman, Roy S Material type: Text Publication details: Burlington Academic Press 2006 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.1011 FRE . Place hold Save to lists Add to cart (remove)
	133.	Measuring productivity in services new dimensions edited by Prabir kumar Bandyopadhyay, G.S Gupta by Bandyopadhyay, Prabir kumar Gupta, G.S ICFAI Material type: Text Publication details: Hyderabad The ICFAI university press 2006 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 338.4561 MEA. Place hold Save to lists Add to cart (remove)
	134.	Financial services by Tripathy, Nalini Prava Material type: Text Publication details: New Delhi Prentince Hall of India Pvt Ltd 2007 Availability: Items available for loan: International Management Institute New Delhi (3)Call number: 332.10954 TRI , ... Place hold Save to lists Add to cart (remove)
	135.	Solid-Waste management Issues and challenges in Asia by APO Material type: Text Publication details: Tokyo Asian Productivity Organization 2007 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 363.728095 SOL. Place hold Save to lists Add to cart (remove)
	136.	Management of banking and financial services Justin Paul, Padmalatha Suresh by Paul, Justin Suresh, Padmalatha Material type: Text Publication details: New Delhi Dorling Kindersley (India) pvt ltd 2007 Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 332.10954 PAU , ... Place hold Save to lists Add to cart (remove)
	137.	A handbook of international trade in services edited by Aaditya Mattoo, Robert M. Stern and Gianni Zanini by Mattoo, Aaditya stern, Robert M Zanini, Gianni Material type: Text Publication details: New Delhi Oxford University press 2008 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 382 HAN(Ref.). Place hold Save to lists Add to cart (remove)
	138.	IT services costs, metrics, benchmarking and marketing Anthony F. Tardugno, Thomas R. Dipasquale, Robert E. Mathews by Tardugno, Anthony Dipasquale, Thomas R Mathews, Robert E Material type: Text Publication details: New Jersey Prentice Hall PTR 2000 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 004.0688 TAR . Place hold Save to lists Add to cart (remove)
	139.	Report of the high powered expert committee on making Mumbai an international financial centre by India, Ministry of finance Ministry of finance High powered export committee-Report Ministry of finance-Report Material type: Text Publication details: New Delhi Ministry of finance/Sage publications 2007 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.10954792 IND(Ref.) . Place hold Save to lists Add to cart (remove)
	140.	Managing and marketing of financial services Indian institute of banking & finance by Indian Institute of Banking & Finance Material type: Text Publication details: 2007. 2007 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.10688 MAN. Place hold Save to lists Add to cart (remove)

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Williamson Magor Library | International Management Institute New Delhi