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	101.	The future of competition co-creating unique value with customers C K Prahalad, Venkat Ramaswamy by Prahalad, C K Ramaswamy, Venkat Material type: Text Publication details: New Delhi Penguin Books India (HBS Press) 2004 Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 658.4 PRA , ... Place hold Save to lists Add to cart (remove)
	102.	India sustaining reform, reducing poverty by The world bank The world bank Material type: Text Publication details: New Delhi Oxford University press 2003 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 338.954 WOR(Ref.) . Place hold Save to lists Add to cart (remove)
	103.	Service quality research perspectives Benjamin Schneider, Susan S. White by Schneider, Benjamin White, Susan S Material type: Text Publication details: Thousand Oaks Sage publications 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 SCH . Place hold Save to lists Add to cart (remove)
	104.	Uncommon practice people who deliver a great brand experience edited by Andy Milligan and Shaun Snaith by Milliagan, Andy Smith, Shaun Material type: Text Publication details: London FT prentice Hall 2002 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.835 UNC. Place hold Save to lists Add to cart (remove)
	105.	Meeting the mental health needs of developing countries NGO innovations in India edited by Vikram Patel, R Thara by Patel, Vikram Thara, R Material type: Text Publication details: New Delhi Sage Publications 2003 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 361.8 MEE. Place hold Save to lists Add to cart (remove)
	106.	Essentials of services marketing concepts, strategies & cases K Douglas Hoffman, John E G Bateson by Hoffman, K Douglas Bateson, John E G Edition: 2nd ed. Material type: Text Publication details: Fort Worth Harcourt College Publishers 2002 Availability: Not available: International Management Institute New Delhi: Checked out (1). Place hold Save to lists Add to cart (remove)
	107.	Secret service hidden systems that deliver unforgettable customer service by Dijulius, John R Material type: Text Publication details: New York AMACOM 2003 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 DIJ . Place hold Save to lists Add to cart (remove)
	108.	Management of hospitals hospital administration in the 21st century edited by S.L Goel, R. Kumar forward by C.P Thakur by Goel, S.L Kunmar R Material type: Text Publication details: New Delhi Deep & Deep publications pvt ltd 2002 Availability: Items available for loan: International Management Institute New Delhi (4)Call number: 610.6 MAN, ... Place hold Save to lists Add to cart (remove)
	109.	Electronic information environment and library services a contemporary paradigm seminar papers 48th all india conference NIMHANS, Banglore 22-25 jan, 2003 edited by Pandey S K Sharma...[et al] by S k Sharma, Pandey ILA Material type: Text Publication details: Delhi Indian Library Association 2003 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 021.622 ELE. Place hold Save to lists Add to cart (remove)
	110.	Managing and motivating contact centre employees Tools and techniques for inspiring outstanding performance from your frontline staff Malcolm Carlaw...[et al] by Carlaw, Malcom Material type: Text Publication details: New Delhi Tata mcgraw-Hill publishing company 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 MAN. Place hold Save to lists Add to cart (remove)
	111.	Business data communications introductory concepts and techniques Gary B. Shely, thomas J. Cashman, Judy A Serwatka by Shelly, Gary B Cashman, Thomas J Serwatka, Judy A Edition: 3rd ed. Material type: Text Publication details: Australia Thomson/Course technology 2001 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 004.6 SHE . Place hold Save to lists Add to cart (remove)
	112.	Creating breakthrough products Innovation from product planning to program approval Jonathan Cagan, Craig M Vogel by Cagan, Jonathan Vogel, Craig M Material type: Text Publication details: Delhi Pearson Education (Singapore) Pte Ltd 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.503 CAG . Place hold Save to lists Add to cart (remove)
	113.	Call centres and human resource management a cross-national perspective edited by Stephen Deery and Nicholas Kinnie by Deery, Stephen Kinnie, Nicholas Material type: Text Publication details: New York Palgrave Macmillan 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 CAL. Place hold Save to lists Add to cart (remove)
	114.	Banking and financial services in India marketing redefined by Sobti, Renie Material type: Text Publication details: Delhi New Century Publication 2003 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.10954 SOB . Place hold Save to lists Add to cart (remove)
	115.	Public administration in India by Maheshwari, S.R Material type: Text Publication details: New Delhi oxford university press 2005 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 351.0954 MAH . Place hold Save to lists Add to cart (remove)
	116.	How to change the world social entrepreneurs and the power of new ideas by Bornstein, David Holsapple, C.W Material type: Text Publication details: New Delhi Penguin books 2005 Availability: Items available for loan: International Management Institute New Delhi (3)Call number: 361.2 BOR , ... Place hold Save to lists Add to cart (remove)
	117.	E-finance log in to the future by Joshi, V C Material type: Text Publication details: New Delhi Response Books 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.102854678 JOS . Place hold Save to lists Add to cart (remove)
	118.	ATM networks concepts protocols, application Rainer Handel, Manfred N Huber, Stefan Schroder by Handel, Rainer Huber, Manfred N Schroder, Stefan Edition: 3rd ed. Material type: Text Publication details: Delhi Pearson Education 1999 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 004.66 HAN . Place hold Save to lists Add to cart (remove)
	119.	Service Leadership Svafa Gronfeldt and Judith Strother by Gronfeld, Svafa Strother, Judith Material type: Text Publication details: Thousand Oaks sage Publication 2006 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 GRO . Place hold Save to lists Add to cart (remove)
	120.	Reinventing public service delivery in India selected case studies edited by Vikram K Chand by Chand, Vikram K Material type: Text Publication details: New Delhi Sage Publications 2006 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 363.6068 REI. Place hold Save to lists Add to cart (remove)

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Williamson Magor Library | International Management Institute New Delhi