the quest for loyalty creating value through partnership edited with an introduction by Frederick F. Reichheld,Forward by Scott D. cook

Contributor(s): Material type: TextTextPublication details: Boston Harvard business school publishing 1996Description: xxvi,278p : 24cm Subject(s): DDC classification:
  • 658.812 QUE
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Item type Current library Call number Status Barcode
Book Book International Management Institute New Delhi 658.812 QUE (Browse shelf(Opens below)) Available 8155

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Williamson Magor Library | International Management Institute New Delhi