APA
Lovelock C. H., . (1991). Service Marketing. New Jersey: Prentice Hall.
Chicago
Lovelock Christopher H, . 1991. Service Marketing. New Jersey: Prentice Hall.
Harvard
Lovelock C. H., . (1991). Service Marketing. New Jersey: Prentice Hall.
MLA
Lovelock Christopher H, . Service Marketing. New Jersey: Prentice Hall. 1991.