Includes bibliographical references and index.

The book on “Retail Banking and Wealth Management”, is a compendium of various products and services being offered by banks. In today’s scenario, the bank branches have blossomed into one-stop financial hub for catering to all kinds of financial needs of customers which includes deposits, credit and investment products. Additionally, use of technology has brought about a paradigm shift in banking operations along with changes in customer preferences and expectations. The contents of the book have been structured into four modules, as follows: Module A: Retail Banking Module B: Retail Products and Recovery Module C: Support Services – Marketing of Banking Services/Products Module D: Wealth Management While preparing the courseware, effort has been made to broadly cover all the major products and services being offered by banks and also, update about the recent developments in the field of retail banking with special emphasis on digital space.