Service marketing Integrating customer focus across the firm Valarie A. Zeithaml...[et al]

Contributor(s): Material type: TextTextPublication details: New Delhi Tata Mcgraw Hill education pvt ltd 2011Edition: 5th ed.  Description: xxvii,763p Subject(s): DDC classification:
  • 658.8 SER
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Williamson Magor Library | International Management Institute New Delhi