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Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

By: Contributor(s): Material type: TextTextPublication details: Delhi Pearson Education (Singapore) Pte Ltd [ASQ ] 2005Description: xv, : 248p. ISBN:
  • 9788129711342 
Subject(s): DDC classification:
  • 658.8343 ALL 
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Item type Current library Call number Status Barcode
Book Book International Management Institute New Delhi 658.8343 ALL  (Browse shelf(Opens below)) Available 15498
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Includes bibliographical references and index 

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Williamson Magor Library | International Management Institute New Delhi