Designing the best call centre for your business (Record no. 8649)

MARC details
000 -LEADER
fixed length control field 00790aam a2200193 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241204213602.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 241204b2000 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 REA 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Read, Brendan
245 ## - TITLE STATEMENT
Title Designing the best call centre for your business
Remainder of title an complete guide for location, services, staffing and outsourcing
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. CMP books
Date of publication, distribution, etc. 2000
300 ## - PHYSICAL DESCRIPTION
Extent 281p 
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer relations
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Call center
920 ## -
-- 8639
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a Designing the best call centre for your business : an complete guide for location, services, staffing and outsourcing 
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) New York: CMP books, 2000. 
969 ## -
-- Books 
909 ## -
-- 10857 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category10857ShelfC RESTRICTED_DOC    N'
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Koha item type
        International Management Institute New Delhi International Management Institute New Delhi 13/09/2001   658.812 REA  10857 Book

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