World-class customer satisfaction (Record no. 658)
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000 -LEADER | |
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fixed length control field | 00707aam a2200205 4500 |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20241204213352.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 241204b1995 xxu||||| |||| 00| 0 eng d |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | IMI, New Delhi |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 BAR |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Barsky, Jonathan D. |
245 ## - TITLE STATEMENT | |
Title | World-class customer satisfaction |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | Illionois |
Name of publisher, distributor, etc. | Irwin |
Date of publication, distribution, etc. | 1995 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xviii, : 229p. : 24cm. |
500 ## - GENERAL NOTE | |
General note | Includes index |
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
Topical term or geographic name as entry element | Customer Service - Case Studies |
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
Topical term or geographic name as entry element | Consumer satisfaction - Case studies |
920 ## - | |
-- | 658 |
945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
a | World-class customer satisfaction |
960 ## - PHYSICAL LOCATION (RLIN) | |
Physical location, PLOC (RLIN) | Illionois: Irwin, 1995. |
969 ## - | |
-- | Books |
909 ## - | |
-- | 6073 (Shelf) Accn No.Item StatusAdd IdLocationItem Category6073ShelfC RESTRICTED_DOC N' |
Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|
International Management Institute New Delhi | International Management Institute New Delhi | 04/11/1996 | 658.812 BAR | 6073 | Book |