World-class customer satisfaction (Record no. 658)

MARC details
000 -LEADER
fixed length control field 00707aam a2200205 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241204213352.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 241204b1995 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 BAR 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Barsky, Jonathan D.
245 ## - TITLE STATEMENT
Title World-class customer satisfaction
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Illionois
Name of publisher, distributor, etc. Irwin
Date of publication, distribution, etc. 1995
300 ## - PHYSICAL DESCRIPTION
Extent xviii, : 229p. : 24cm. 
500 ## - GENERAL NOTE
General note Includes index 
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer Service - Case Studies
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Consumer satisfaction - Case studies
920 ## -
-- 658
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a World-class customer satisfaction 
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) Illionois: Irwin, 1995. 
969 ## -
-- Books 
909 ## -
-- 6073 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category6073ShelfC RESTRICTED_DOC    N'
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Koha item type
        International Management Institute New Delhi International Management Institute New Delhi 04/11/1996   658.812 BAR  6073 Book

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