Benchmarking Customer Service (Record no. 556)

MARC details
000 -LEADER
fixed length control field 00752aam a2200217 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241204213350.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 241204b1994 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 PET 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Peters, Glen
245 ## - TITLE STATEMENT
Title Benchmarking Customer Service
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London
Name of publisher, distributor, etc. Pitman Publishing
Date of publication, distribution, etc. 1994
300 ## - PHYSICAL DESCRIPTION
Extent viii, : 217p. : 24cm. 
400 ## - SERIES STATEMENT/ADDED ENTRY--PERSONAL NAME [OBSOLETE, CAN/MARC], [LOCAL, USA]
Volume number/sequential designation The financial times/Pitman Publishing series 
500 ## - GENERAL NOTE
General note Includes index 
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer relations
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Marketing - Customer service
920 ## -
-- 556
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a Benchmarking Customer Service 
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) London: Pitman Publishing, 1994. 
969 ## -
-- Books 
909 ## -
-- 5647 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category5647ShelfC RESTRICTED_DOC    N'
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Koha item type
        International Management Institute New Delhi International Management Institute New Delhi 02/11/1996   658.812 PET  5647 Book

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