Measuring customer and service profitability (Record no. 5121)

MARC details
000 -LEADER
fixed length control field 00752aam a2200193 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241204213505.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 241204b1995 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 CON 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Connell,Roger
245 ## - TITLE STATEMENT
Title Measuring customer and service profitability
Remainder of title in the finance sector
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London
Name of publisher, distributor, etc. Chapman & Hall
Date of publication, distribution, etc. 1995
300 ## - PHYSICAL DESCRIPTION
Extent xii,251p. : 24cm. 
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Finance sector-profitability measurement
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer services-finance sector
920 ## -
-- 5119
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a Measuring customer and service profitability : in the finance sector 
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) London: Chapman & Hall, 1995. 
969 ## -
-- Books 
909 ## -
-- 6886 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category6886ShelfC RESTRICTED_DOC    N'
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Koha item type
        International Management Institute New Delhi International Management Institute New Delhi 02/09/1997   658.812 CON  6886 Book

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