The customer only rings once (Record no. 4921)

MARC details
000 -LEADER
fixed length control field 00732aam a2200193 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241204213502.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 241204b1995 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 COC 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Cochrane,Pat
245 ## - TITLE STATEMENT
Title The customer only rings once
Remainder of title managing telephone contact with your customers
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. london
Name of publisher, distributor, etc. Pitman publishing
Date of publication, distribution, etc. 1995
300 ## - PHYSICAL DESCRIPTION
Extent viii,184p : 24cm 
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer services
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element telemarketing
920 ## -
-- 4919
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a The customer only rings once : managing telephone contact with your customers 
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) london: Pitman publishing, 1995. 
969 ## -
-- Books 
909 ## -
-- 6504 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category6504ShelfC RESTRICTED_DOC    N'
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Koha item type
        International Management Institute New Delhi International Management Institute New Delhi 22/07/1997   658.812 COC  6504 Book

Williamson Magor Library | International Management Institute New Delhi