Customer retention (Record no. 484)

MARC details
000 -LEADER
fixed length control field 00840aam a2200205 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241204213349.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 241204b1995 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 LOW 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Lowenstein, Michael W.
245 ## - TITLE STATEMENT
Title Customer retention
Remainder of title an intergrated process for keeping your best customers
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Milwau Kee
Name of publisher, distributor, etc. ASQC Quality Press
Date of publication, distribution, etc. 1995
300 ## - PHYSICAL DESCRIPTION
Extent xxi, : 179p. : 24cm. 
500 ## - GENERAL NOTE
General note includes bibliographical references and index 
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer service
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer relations
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Consumer satisfaction
920 ## -
-- 484
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a Customer retention : an intergrated process for keeping your best customers 
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) Milwau Kee: ASQC Quality Press, 1995. 
969 ## -
-- Books 
909 ## -
-- 6313 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category6313ShelfC RESTRICTED_DOC    N'
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Koha item type
        International Management Institute New Delhi International Management Institute New Delhi 01/11/1996   658.812 LOW  6313 Book

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