Creating customer delight (Record no. 21970)

MARC details
000 -LEADER
fixed length control field 00861aam a2200241 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241204213939.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 241204b2005 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780761932963 
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi 
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 SET 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Seth, Rakesh
245 ## - TITLE STATEMENT
Title Creating customer delight
Remainder of title The How and why of CRM
Statement of responsibility, etc. by Rakesh Seth and Kirti Seth
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Response Books
Date of publication, distribution, etc. 2005
300 ## - PHYSICAL DESCRIPTION
Extent 154p 
500 ## - GENERAL NOTE
General note Includes index 
630 ## - SUBJECT ADDED ENTRY--UNIFORM TITLE
Uniform title Customer relations- Management 
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Seth, Kirti 
920 ## -
-- 21954
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a Creating customer delight : The How and why of CRM / by Rakesh Seth and Kirti Seth 
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) New Delhi: Response Books, c2005. 
969 ## -
-- Books 
909 ## -
-- G6823 (Shelf)      Accn No.Item StatusAdd IdLocationItem CategoryG6823ShelfC RESTRICTED_DOC    N'
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Koha item type
        International Management Institute New Delhi International Management Institute New Delhi 10/03/2022   658.812 SET  G6823 Book

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