CRM in financial services (Record no. 19374)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00967aam a2200217 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20241204213857.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241204b2002 xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | IMI, New Delhi |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 332.10688 FOS |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Foss, Bryan |
| 245 ## - TITLE STATEMENT | |
| Title | CRM in financial services |
| Remainder of title | a practical guide to making customer relationship management work |
| Statement of responsibility, etc. | Bryan Foss & Merline Stone |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London |
| Name of publisher, distributor, etc. | Kogan page |
| Date of publication, distribution, etc. | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, : 700p |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Financial services-CRM |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | CRM-Financial services |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Financial services industry-Customer services |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Stone, Merlin |
| 920 ## - | |
| -- | 19354 |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| a | CRM in financial services : a practical guide to making customer relationship management work / Bryan Foss & Merline Stone |
| 960 ## - PHYSICAL LOCATION (RLIN) | |
| Physical location, PLOC (RLIN) | London: Kogan page, 2002. |
| 969 ## - | |
| -- | Books |
| 909 ## - | |
| -- | 19331 (Shelf) Accn No.Item StatusAdd IdLocationItem Category19331ShelfC RESTRICTED_DOC N' |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| International Management Institute New Delhi | International Management Institute New Delhi | 05/10/2015 | 332.10688 FOS | 19331 | Book |