50 activites for achieving excellent customer servic3 (Record no. 14171)

MARC details
000 -LEADER
fixed length control field 00768aam a2200205 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241204213732.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 241204b2004 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 DOA 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Doane, Darryl
245 ## - TITLE STATEMENT
Title 50 activites for achieving excellent customer servic3
Statement of responsibility, etc. Darryl S. Doane, Rose D. Sloat
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Ane Books
Date of publication, distribution, etc. 2004
300 ## - PHYSICAL DESCRIPTION
Extent xiii,257p 
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Communication
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer service
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Sloat, Rose D 
920 ## -
-- 14156
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a 50 activites for achieving excellent customer servic3 / Darryl S. Doane, Rose D. Sloat 
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) New Delhi: Ane Books, 2004. 
969 ## -
-- Books 
909 ## -
-- 16052 (Ref.)      Accn No.Item StatusAdd IdLocationItem Category16052Ref.R RESTRICTED_DOC    N'
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Koha item type
        International Management Institute New Delhi International Management Institute New Delhi 05/02/2008   658.812 DOA  16052 Reference

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