Secret service (Record no. 11040)

MARC details
000 -LEADER
fixed length control field 00741aam a2200193 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241204213640.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 241204b2003 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 DIJ 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Dijulius, John R
245 ## - TITLE STATEMENT
Title Secret service
Remainder of title hidden systems that deliver unforgettable customer service
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. AMACOM
Date of publication, distribution, etc. 2003
300 ## - PHYSICAL DESCRIPTION
Extent xix, : 172p. 
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer loyalty
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Consumer satisfaction
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer services
920 ## -
-- 11029
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a Secret service : hidden systems that deliver unforgettable customer service 
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) New York: AMACOM, 2003. 
969 ## -
-- Books 
909 ## -
-- 13063 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category13063ShelfC RESTRICTED_DOC    N'
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Koha item type
        International Management Institute New Delhi International Management Institute New Delhi 20/05/2004   658.812 DIJ  13063 Book

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