Business process mapping improving customer satisfaction
Jacka, J Mike
Business process mapping improving customer satisfaction J Mike Jacka, Paulette J Keller - New York John Wiley & Sons 2002 - xv, : 300p.
658.812 JAC
Business process mapping improving customer satisfaction J Mike Jacka, Paulette J Keller - New York John Wiley & Sons 2002 - xv, : 300p.
658.812 JAC