The customer comes second and other secrets of exceptional service

Rosenbluth, Hal

The customer comes second and other secrets of exceptional service Hall Rosenbluth and Diane McFerrin Peters - New York William Morrow and Co Inc 1992 - 240p. : 22cm. 

Includes bibliographical references and index 

338.4'791 ROS 

Williamson Magor Library | International Management Institute New Delhi