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The ultimate question 2.0 how net promoter companies thrive in a customer-Driven world

Reichheld, Fred

The ultimate question 2.0 how net promoter companies thrive in a customer-Driven world Fred Reichheld with Rob Markey - Boston Harvard Business Review Press 2011 - xi, : 290p

includes bibliographical references and index

Dewey Class. No.: 658.872 REI

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