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Service management operations, strategy, information technology

Fitzsimmons, James A

Service management operations, strategy, information technology James A Fitzsimmons, Mona J. Fitzsimmons - 5th ed. - New Delhi Tata Mcgraw-Hill publishing company ltd 2006 - xiv,605p

Includes bibliographical references and index

Dewey Class. No.: 658 FIT

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