Delivering service quality managerial challenges for the 21st century edited by M Raghavachari, K.V. Ramani

Contributor(s): Material type: TextTextPublication details: Delhi Macmillan India Ltd 2000Description: xii, : 651p. Subject(s): DDC classification:
  • 658.8 DEL
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Williamson Magor Library | International Management Institute New Delhi