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| 005 | 20241204213623.0 | ||
| 008 | 241204b2003 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aThe ultimate CRM handbook _bstrategies and concepts for building enduring customer loyalty and profitability _cedited by John G Freeland |
||
| 260 |
_aNew York _bMcGraw-Hill _c2003 |
||
| 690 | _aCustomer loyalty | ||
| 690 | _aBrand name products-Marketing-Management | ||
| 690 | _aCustomer relations-Management | ||
| 920 | _a9923 | ||
| 082 | _a658.812 ULT | ||
| 300 | _aix, : 353p. | ||
| 700 | _aFreeland, John G | ||
| 904 | _aCRM handbook | ||
| 945 | _aThe ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / edited by John G Freeland | ||
| 960 | _aNew York: McGraw-Hill, 2003. | ||
| 969 | _aBooks | ||
| 909 | _p12054 (Ref.) Accn No.Item StatusAdd IdLocationItem Category12054Ref.R RESTRICTED_DOC N' | ||
| 999 |
_c9933 _d9933 |
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