| 000 | 01008aam a2200217 4500 | ||
|---|---|---|---|
| 005 | 20241204213620.0 | ||
| 008 | 241204b2000 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aImproving customer satisfaction, loyalty, and profit _ban integrated measurement and management system _cMichael D Johnson, Anders Gustafsson |
||
| 260 |
_aSan Francisco _bJossey-Bass _c2000 |
||
| 690 | _aCustomer relations | ||
| 690 | _aCustomer loyalty | ||
| 690 | _aConsumer satisfaction | ||
| 920 | _a9774 | ||
| 082 | _a658.812 JOH | ||
| 100 | _aJohnson, Michael D | ||
| 300 | _axv, : 214p. | ||
| 400 | _v The University of Michigan Business School Management series | ||
| 700 | _aGustafsson, Anders | ||
| 945 | _aImproving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D Johnson, Anders Gustafsson | ||
| 960 | _aSan Francisco: Jossey-Bass, 2000. | ||
| 969 | _aBooks | ||
| 909 | _p11962 (Shelf) Accn No.Item StatusAdd IdLocationItem Category11962ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c9784 _d9784 |
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