| 000 | 00767aam a2200205 4500 | ||
|---|---|---|---|
| 005 | 20241204213619.0 | ||
| 008 | 241204b2002 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aThe ten demandments _cby P Kelly Mooney with Laura Bergheim |
||
| 260 |
_aBoston _bMcGraw-Hill _c2002 |
||
| 690 | _aConsumer satisfaction | ||
| 690 | _aCustomer loyalty | ||
| 690 | _aCustomer services | ||
| 690 | _aCustomer relations | ||
| 920 | _a9731 | ||
| 082 | _a658.812 MOO | ||
| 100 | _aMooney, P Kelly | ||
| 300 | _axviii, : 266p. | ||
| 700 | _aBergheim, Laura | ||
| 945 | _aThe ten demandments / by P Kelly Mooney with Laura Bergheim | ||
| 960 | _aBoston: McGraw-Hill, 2002. | ||
| 969 | _aBooks | ||
| 909 | _p11732 (Shelf) Accn No.Item StatusAdd IdLocationItem Category11732ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c9741 _d9741 |
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