000 00657aam a2200181 4500
005 20241204213619.0
008 241204b2002 xxu||||| |||| 00| 0 eng d
040 _aIMI, New Delhi
245 _aCrafting customer value
_bthe art and science
260 _aIndiana
_bPurdue University Press
_c2002
690 _aCustomer relations
690 _aCustomer loyality
920 _a9692
082 _a658.812 DUC 
100 _aDuchessi, Peter
945 _aCrafting customer value : the art and science 
960 _aIndiana: Purdue University Press, 2002. 
969 _aBooks 
909 _p11729 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category11729ShelfC RESTRICTED_DOC    N'
999 _c9702
_d9702