| 000 | 00837aam a2200205 4500 | ||
|---|---|---|---|
| 005 | 20241204213611.0 | ||
| 008 | 241204b2002 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aBusiness process mapping _bimproving customer satisfaction _cJ Mike Jacka, Paulette J Keller |
||
| 260 |
_aNew York _bJohn Wiley & Sons _c2002 |
||
| 690 | _aReengineering (Management) | ||
| 690 | _aCustomer relations | ||
| 690 | _aConsumer satisfaction | ||
| 920 | _a9233 | ||
| 082 | _a658.812 JAC | ||
| 100 | _aJacka, J Mike | ||
| 300 | _axv, : 300p. | ||
| 700 | _aKeller, Paulette J | ||
| 945 | _aBusiness process mapping : improving customer satisfaction / J Mike Jacka, Paulette J Keller | ||
| 960 | _aNew York: John Wiley & Sons, 2002. | ||
| 969 | _aBooks | ||
| 909 | _p11577 (Shelf) Accn No.Item StatusAdd IdLocationItem Category11577ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c9243 _d9243 |
||