| 000 | 00772aam a2200205 4500 | ||
|---|---|---|---|
| 005 | 20241204213607.0 | ||
| 008 | 241204b2000 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aKnock your socks off service recovery _cRon Zemke and Chip R Bell |
||
| 260 |
_aNew York _bAmerican Management Association _c2000 |
||
| 690 | _aCustomer relations | ||
| 690 | _aCustomer services | ||
| 920 | _a8943 | ||
| 082 | _a658.812 ZEM | ||
| 100 | _aZemke, Ron | ||
| 300 | _avii, : 214p. | ||
| 700 | _aBell, Chip R | ||
| 945 | _aKnock your socks off service recovery / Ron Zemke and Chip R Bell | ||
| 960 | _aNew York: American Management Association, 2000. | ||
| 969 | _aBooks | ||
| 909 | _p11285 (Shelf) Accn No.Item StatusAdd IdLocationItem Category11285ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c8953 _d8953 |
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