000 00923aam a2200205 4500
005 20241204213603.0
008 241204b2001 xxu||||| |||| 00| 0 eng d
040 _aIMI, New Delhi
245 _aMarket leadership strategies for service companies
_bcreating growth, profits and coustomer loyalty
_cCraig Terrill and arthur Middle brooks
260 _aIllinois
_bNTC Business books
_c2001
690 _aServices marketing
690 _aService industries-Marketing management
920 _a8737
082 _a658.8 TER 
100 _aTerrill, Craig
300 _axvi,268p 
700 _aMiddlebrooks, Arther 
945 _aMarket leadership strategies for service companies : creating growth, profits and coustomer loyalty / Craig Terrill and arthur Middle brooks 
960 _aIllinois: NTC Business books, 2001. 
969 _aBooks 
909 _p11064 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category11064ShelfC RESTRICTED_DOC    N'
999 _c8747
_d8747