000 00790aam a2200193 4500
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008 241204b2000 xxu||||| |||| 00| 0 eng d
040 _aIMI, New Delhi
245 _aDesigning the best call centre for your business
_ban complete guide for location, services, staffing and outsourcing
260 _aNew York
_bCMP books
_c2000
690 _aCustomer relations
690 _aCall center
920 _a8639
082 _a658.812 REA 
100 _aRead, Brendan
300 _a281p 
945 _aDesigning the best call centre for your business : an complete guide for location, services, staffing and outsourcing 
960 _aNew York: CMP books, 2000. 
969 _aBooks 
909 _p10857 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category10857ShelfC RESTRICTED_DOC    N'
999 _c8649
_d8649