000 00874aam a2200205 4500
005 20241204213600.0
008 241204b2000 xxu||||| |||| 00| 0 eng d
040 _aIMI, New Delhi
245 _aThe e process edge
_bcreating customer value and business wealth in the internet Era
_cPeter Keen, Mark McDonald
260 _aNew Delhi
_bTata Mcgraw-Hill publishing company ltd
_c2000
690 _aCustomer relations
690 _aE commerce
920 _a8536
082 _a658.872 KEE 
100 _aKeen, Peter
300 _axx,300p 
700 _aMcDonald, mark 
945 _aThe e process edge : creating customer value and business wealth in the internet Era / Peter Keen, Mark McDonald 
960 _aNew Delhi: Tata Mcgraw-Hill publishing company ltd, 2000. 
969 _aBooks 
909 _p10882 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category10882ShelfC RESTRICTED_DOC    N'
999 _c8546
_d8546