000 00746aam a2200217 4500
005 20241204213533.0
008 241204b1995 xxu||||| |||| 00| 0 eng d
040 _aIMI, New Delhi
245 _aCompetetive customer service
260 _aCheltanhans
_bStanley thornes ltd
_c1995
690 _aCustomer relations
690 _aCustomer service
920 _a6828
082 _a658.812 WES 
100 _aWeston, Roy
300 _aiii,74p 
400 _v Business performance improvement-practitioner series 
700 _aPalmer, Robert 
945 _aCompetetive customer service 
960 _aCheltanhans: Stanley thornes ltd, 1995. 
969 _aBooks 
909 _p7271 (Ref.)      Accn No.Item StatusAdd IdLocationItem Category7271Ref.R RESTRICTED_DOC    N'
999 _c6835
_d6835