| 000 | 00992aam a2200217 4500 | ||
|---|---|---|---|
| 005 | 20241204213533.0 | ||
| 008 | 241204b1995 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 | _aCustomer service | ||
| 260 |
_aLondon _bPitman publishing _c1995 |
||
| 690 | _aCustomer relations | ||
| 690 | _aCustomer service | ||
| 920 | _a6827 | ||
| 082 | _a658.812 STO | ||
| 100 | _aStoker, Dow | ||
| 300 | _a5U[xiii,155 : xiii,128 : xiii,152 : xiii,98 : xiii,121p] | ||
| 400 | _v NVQ customer service level3 | ||
| 500 | _acontents:U1 Maintain reliable customer service-U2 communicate with customers-U3 develop positive working relationship with customers-U4 solve problems on behalf of customers-U5 initiate and evaluate change to improve service to customeers | ||
| 945 | _aCustomer service | ||
| 960 | _aLondon: Pitman publishing, 1995. | ||
| 969 | _aBooks | ||
| 909 | _p7010 (Ref.) Accn No.Item StatusAdd IdLocationItem Category7010Ref.R7011Ref.R7012Ref.R7013Ref.R7014Ref.R RESTRICTED_DOC N' | ||
| 999 |
_c6834 _d6834 |
||