| 000 | 00831aam a2200217 4500 | ||
|---|---|---|---|
| 005 | 20241204213526.0 | ||
| 008 | 241204b1996 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aServices marketing _c Valarie A. Zeithaml, Mary Jo Bitner |
||
| 260 |
_aNewYork _bThe Mcgraw-Hill companiesinc _c1996 |
||
| 690 | _aMarkting | ||
| 690 | _aCustomer services | ||
| 690 | _aService industries-marketing | ||
| 920 | _a6428 | ||
| 082 | _a658.8 ZEI | ||
| 100 | _aZeithaml, Valarie A | ||
| 300 | _axx,700p | ||
| 400 | _v Mcgraw-Hill series in marketing | ||
| 700 | _aBitner, Mary Jo | ||
| 945 | _aServices marketing/ Valarie A. Zeithaml, Mary Jo Bitner | ||
| 960 | _aNewYork: The Mcgraw-Hill companies,inc, 1996. | ||
| 969 | _aBooks | ||
| 909 | _p8896 (Shelf) Accn No.Item StatusAdd IdLocationItem Category8896ShelfC8897ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c6431 _d6431 |
||