000 01003aam a2200205 4500
005 20241204213523.0
008 241204b1998 xxu||||| |||| 00| 0 eng d
040 _aIMI, New Delhi
245 _aOnline customer care
_bapplying today's technology to achieve world-class customer interaction
260 _aMilwankee
_bASQ Quality Press
_c1998
690 _aConsumer satisfaction
690 _aBusiness enterprises - Computer networks
690 _aInternet advertising
690 _aInternet marketing
690 _aCustomer relations
690 _aTeleshopping
690 _aCustomer services - Management
920 _a6204libsysrecord: "Linear Card 
082 _a658.8'12 CUS 
100 _aCusack, Michael
300 _axiv, : 265p. 
500 _aIncludes bibliographical references and index 
945 _aOnline customer care : applying today's technology to achieve world-class customer interaction 
960 _aMilwankee: ASQ Quality Press, 1998. 
969 _aBooks 
909 _p8719 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category8719ShelfC RESTRICTED_DOC    N"
999 _c6207
_d6207