| 000 | 00968aam a2200217 4500 | ||
|---|---|---|---|
| 005 | 20241204213454.0 | ||
| 008 | 241204b1995 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aKnock your socks off answers _bSolving customer nightmares & soothin nightmare customers _cKristin Anderson & Ron Zemke |
||
| 260 |
_aNew York _bAmerican Management Association _c1995 |
||
| 690 | _aMarketing management | ||
| 690 | _aConsumer complaints | ||
| 690 | _aCustomer services | ||
| 920 | _a4473 | ||
| 082 | _a658.812 AND | ||
| 100 | _aAnderson, Kristin | ||
| 300 | _axv, : 143p : cm. : 23 | ||
| 500 | _aIncludes bibliographical references | ||
| 700 | _aZemke, Ron | ||
| 945 | _aKnock your socks off answers : Solving customer nightmares & soothin nightmare customers / Kristin Anderson & Ron Zemke | ||
| 960 | _aNew York: American Management Association, 1995. | ||
| 969 | _aBooks | ||
| 909 | _p7351 (Shelf) Accn No.Item StatusAdd IdLocationItem Category7351ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c4474 _d4474 |
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