000			00953aam a2200217 4500
005			20241204213435.0
008			241204b1992 xxu||||| |||| 00| 0 eng d
040			_aIMI, New Delhi
245			_aThe customer comes second _band other secrets of exceptional service _cHall Rosenbluth and Diane McFerrin Peters
260			_aNew York _bWilliam Morrow and Co Inc _c1992
690			_aTravel agents - Management
920			_a3272libsysrecord: "Linear Card
082			_a338.4'791 ROS
100			_aRosenbluth, Hal
300			_a240p. : 22cm.
500			_aIncludes bibliographical references and index
700			_aPeters, Diane McFerrin
945			_aThe customer comes second : and other secrets of exceptional service / Hall Rosenbluth and Diane McFerrin Peters
960			_aNew York: William Morrow and Co., Inc., 1992.
969			_aBooks
909			_pG615 (Shelf)      Accn No.Item StatusAdd IdLocationItem CategoryG615ShelfC RESTRICTED_DOC    N"
999			_c3273 _d3273