000			00874nam a2200217 4500
005			20251220154241.0
008			251220b |||||||| |||| 00| 0 eng d
020			_a9780071749589
082			_a658.872
100			_aMichelli, Joseph A.
245			_aThe Zappos experience: _b5 principles to inspire, engage, and wow
260			_aUSA: _bMcGraw-Hill; _cc2012.
300			_axiii, 308p.
500			_aBudhiraja Collection
520			_aZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives.
650			_aCustomer services
650			_aMail-order business
650			_aElectronic commerce
650			_aRetail trade
942			_2ddc _n0 _cC
999			_c30652 _d30652