000			01006nam a2200217 4500
005			20251219105740.0
008			251219b |||||||| |||| 00| 0 eng d
020			_a9781591844679
082			_a174.4
100			_aPeppers, Don
245			_aExtreme trust: _bhonesty as a competitive advantage
260			_aUSA: _bPenguin; _cc2012.
300			_aviii, 326p.
500			_aBudhiraja Collection
520			_aIn the age of the Web, smartphones and social networks, every action an organization takes can be exposed and critiqued in real time.. Nothing is local or secret anymore. The bar for trustworthiness is higher than ever. If you treat one customer unfairly, produce one shoddy product or try to gouge one price, the whole world will find out in hours, if not minutes and will show little mercy as customer expectations continue to rise.
650			_aBusiness Ethics
650			_aCustomer Relations _vManagement
650			_aTrust
700			_aRogers, Martha _eAuthor
942			_2ddc _n0 _cC
999			_c30637 _d30637