| 000 | 00737cam a2200241 a 4500 | ||
|---|---|---|---|
| 005 | 20250515142844.0 | ||
| 008 | 870528s1988 ilua 001 0 eng | ||
| 010 | _a87071543 | ||
| 082 | 0 | 0 | _a658.8 FRI |
| 100 | 1 | _aFriedman, Lee A. | |
| 245 | 1 | 0 |
_aZero defect marketing: _bthe secrets of selling high tech services |
| 260 |
_aHomewood: _bDow Jones-Irwin; _cc1988. |
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| 300 | _axii, 275 p. | ||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aHigh technology | |
| 650 | 0 | _aMarketing | |
| 650 | 0 | _aService industries | |
| 650 | 0 | _aEngineering services marketing | |
| 700 | 1 |
_aRothman, David H. _eAuthor |
|
| 906 |
_a7 _bcbc _corignew _d2 _eopcn _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cC _n0 |
||
| 999 |
_c30449 _d30449 |
||