| 000 | 00998aam a2200253 4500 | ||
|---|---|---|---|
| 005 | 20241204213926.0 | ||
| 008 | 241204b2005 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aService operations management _bimproving service delivery _cRobert Johnston & Graham Clark |
||
| 260 |
_aNoida _bPearson India Education Services Pvt Ltd _c2005 |
||
| 690 | _aService industries-Management. | ||
| 920 | _a21139 | ||
| 020 | _a9788131715208 | ||
| 040 | _aIMI, New Delhi | ||
| 082 | _a658 JOH | ||
| 100 | _aJohnston, Robert | ||
| 250 | _a2nd ed. | ||
| 300 | _a516 p. | ||
| 500 | _aIncludes bibliographical references and index. | ||
| 700 | _aClark, Graham | ||
| 945 | _aService operations management : improving service delivery / Robert Johnston & Graham Clark | ||
| 960 | _aNoida: Pearson India Education Services Pvt. Ltd., c2005. | ||
| 969 | _aBooks | ||
| 909 | _pG3413 (Shelf) Accn No.Item StatusAdd IdLocationItem CategoryG3413ShelfCG5988ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c21157 _d21157 |
||