| 000 | 01051aam a2200241 4500 | ||
|---|---|---|---|
| 005 | 20241204213923.0 | ||
| 008 | 241204b2018 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_a100 practical ways to improve customer experience _bachieve end-to-end customer engagement in a multi-channel world _cMartin Newman and Malcolm McDonald. |
||
| 260 |
_aLondon _bKogan Page _c2018 |
||
| 690 | _aMarketing | ||
| 690 | _aCustomer services | ||
| 690 | _aCustomer relations | ||
| 920 | _a20979 | ||
| 020 | _a9780749482671 | ||
| 040 | _aIMI, New Delhi | ||
| 082 | _a658.812 NEW | ||
| 100 | _aNewman, Martin | ||
| 300 | _axvii, 281p | ||
| 500 | _aIncludes bibliographical references and index | ||
| 700 | _aMcDonald, Malcolm | ||
| 945 | _a100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multi-channel world / Martin Newman and Malcolm McDonald. | ||
| 960 | _aLondon: Kogan Page, 2018. | ||
| 969 | _aBooks | ||
| 909 | _p20463 (Shelf) Accn No.Item StatusAdd IdLocationItem Category20463ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c20999 _d20999 |
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