| 000 | 00869aam a2200217 4500 | ||
|---|---|---|---|
| 005 | 20241204213907.0 | ||
| 008 | 241204b2006 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aManaging service operations _bdesign and implementation _cby Bill Hollins and Sadie Shinkins |
||
| 260 |
_aLondon _bSage Publication _c2006 |
||
| 690 | _aService operations strategy | ||
| 690 | _aService management | ||
| 920 | _a19956 | ||
| 082 | _a658 HOL | ||
| 100 | _aHollins, Bill | ||
| 300 | _axii, : 299p | ||
| 500 | _aIncludes bibliographical references and index | ||
| 700 | _aShinkins, Sadie | ||
| 945 | _aManaging service operations : design and implementation / by Bill Hollins and Sadie Shinkins | ||
| 960 | _aLondon: Sage Publication, 2006. | ||
| 969 | _aBooks | ||
| 909 | _pG4877 (Shelf) Accn No.Item StatusAdd IdLocationItem CategoryG4877ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c19976 _d19976 |
||