| 000 | 00967aam a2200217 4500 | ||
|---|---|---|---|
| 005 | 20241204213857.0 | ||
| 008 | 241204b2002 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aCRM in financial services _ba practical guide to making customer relationship management work _cBryan Foss & Merline Stone |
||
| 260 |
_aLondon _bKogan page _c2002 |
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| 690 | _aFinancial services-CRM | ||
| 690 | _aCRM-Financial services | ||
| 690 | _aFinancial services industry-Customer services | ||
| 920 | _a19354 | ||
| 082 | _a332.10688 FOS | ||
| 100 | _aFoss, Bryan | ||
| 300 | _axviii, : 700p | ||
| 500 | _aIncludes bibliographical references and index | ||
| 700 | _aStone, Merlin | ||
| 945 | _aCRM in financial services : a practical guide to making customer relationship management work / Bryan Foss & Merline Stone | ||
| 960 | _aLondon: Kogan page, 2002. | ||
| 969 | _aBooks | ||
| 909 | _p19331 (Shelf) Accn No.Item StatusAdd IdLocationItem Category19331ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c19374 _d19374 |
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