000 00783aam a2200217 4500
005 20241204213820.0
008 241204b2005 xxu||||| |||| 00| 0 eng d
040 _aIMI, New Delhi
245 _aThe Nuts and Bolts of CRM
_bcustomer relationship management
260 _aNew Delhi
_bTata McGraw hill
_c2005
690 _aCRM
690 _aCustomer Relationship Management
920 _a17111
082 _a658.812 NAT 
100 _aNath, Dhruv
300 _axxii,208p. 
400 _v the nuts and bolts series 
500 _aIncludes Index 
945 _aThe Nuts and Bolts of CRM : customer relationship management 
960 _aNew Delhi: Tata McGraw hill, 2005. 
969 _aBooks 
909 _pG3305 (Shelf)      Accn No.Item StatusAdd IdLocationItem CategoryG3305ShelfC RESTRICTED_DOC    N'
999 _c17131
_d17131