000 00727aam a2200205 4500
005 20241204213757.0
008 241204b2010 xxu||||| |||| 00| 0 eng d
040 _aIMI, New Delhi
245 _aEffective customer care
260 _aNew Delhi
_bKogan Page
_c2010
690 _aCustomer services-Case studies
690 _aCustomer relations-Case studies
690 _aCustomer sevices
690 _aCustomer relations
920 _a15714
082 _a658.812 WEL 
100 _aWellington, Patricia
300 _axiv,130p 
400 _v The Sunday Times 
945 _aEffective customer care 
960 _aNew Delhi: Kogan Page, 2010. 
969 _aBooks 
909 _p17450 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category17450ShelfC RESTRICTED_DOC    N'
999 _c15729
_d15729