| 000 | 00984aam a2200241 4500 | ||
|---|---|---|---|
| 005 | 20241204213728.0 | ||
| 008 | 241204b2006 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aSatisfaction _bhow every great company listens to the voice of the customer _cChris Denove and James D Power |
||
| 260 |
_aNew Delhi _bPortfolio (Penguin Books) _c2006 |
||
| 690 | _aCustomer relations | ||
| 690 | _aMarketing research | ||
| 690 | _aConsumer satisfaction | ||
| 920 | _a13930 | ||
| 020 | _a9780143062318 | ||
| 040 | _aDeepahalli, Bangalore | ||
| 082 | _a658.8343 DEN | ||
| 100 | _aDenove, Chris | ||
| 300 | _axxi, 266 p. | ||
| 500 | _aIncludes index | ||
| 700 | _aPower, James D | ||
| 945 | _aSatisfaction : how every great company listens to the voice of the customer / Chris Denove and James D Power | ||
| 960 | _aNew Delhi: Portfolio (Penguin Books), 2006. | ||
| 969 | _aBooks | ||
| 909 | _p15938 (Shelf) Accn No.Item StatusAdd IdLocationItem Category15938ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c13945 _d13945 |
||